Call Centre & CRM - FSBM HOLDINGS BERHAD

Corporate Profile

Corporate Objective

Milestones & History

Corporate Social Responsibility

Events

UNOS Televas Charity Go-Kart Event

FSBM Annual Dinner 2007

FSBM Launching of Vision and Mission

Televas Charity Racing 2010

Historical Announcement

Systems & Solutions

Enterprise Network & Network Management System

System Integration & Project Management

Business Application Software

Hardware & System Software

Customer Care

Biometric and Database Security

RFID Technology

Communications & Multimedia

Unos

Mobile Workforce Management

Data Feature Enchancements

Video Web Conference

Wireless Video Transmission

Telco Engineering Services

Education & Training

Healthcare

Projects

Bimbingan Perguruan Profesional Dalam TMK

Call Centre & CRM

Cyberjaya City Command Centre

e-Government & PMS

Electronic Bill Presentment & Payment System

UK Teacher Training Program

Network Management System

Investor Relations LIVE-Stream Web-Cast

Mobile Financial Services Platform, UNOS

Interactive multimedia courseware for Physics, Chemistry and Biology

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FSBM : 9377 High - 0.390 (31-01-12) Low - 0.210 (14-10-11) Details

Our Business

Project:

Insurance Company. (Name withheld to protect confidentiality)

Project description:

This project is to implement the Genesys Express Multimedia Inbound & Outbound and S1/ePoint CRM Center applications based on the Company's immediate business requirements. This will provide the Company with an infrastructure that can streamline and automate the current contact center processes.

The deployment of the solution includes the following areas:

Genesys Express Multimedia Application for both Inbound & Outbound (preview)

Genesys Express Multimedia will provide integration to email and CTI capability to be integrated to the S1/ePoint CRM Center Applications. The Genesys Outbound is to be implemented in "preview mode" only to provide the required customer information on the screen before an outbound call is being initiated.

S1/ePoint CRM Centre Application

This covers the S1 CRM Sales, Marketing, Support & Research Modules for the Compnay to manage inbound and outbound calls for policy renewal.

FSBM was selected to undertake the design, development and deployment of the solution.

The implementation of the Genesys and S1/ePoint applications will provide the Company with an integrated Contact Center environment.

Technology employed:

Genesys Express Inbound & Outbound
S1/epoint CRM Center Application