Call Centre & CRM - FSBM HOLDINGS BERHAD

Corporate Objective

Milestones & History

Board of Directors

Chairman/Executive Director

Executive Director

Non-Executive Director

Management Team

Our Commitment

Corporate Governance

Corporate Social Responsibility

Corporate Structure

Events

FSBM Annual Dinner 2007

FSBM Launching of Vision and Mission

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FSBM : 9377 High - 0.870 (26-02-08) Low - 0.630 (05 -03-08) Details

Our Business

Latest News Release

	FSBM eyes 1.5 million users for UNOS system Publication : Starbiz, The Star Format : Hardcopy Title : FSBM eyes 1.5 million users for UNOS...
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	FSBM sees 20% annual growth for its mobile com division Publication : The Edge Format : Hardcopy Title : FSBM sees 20% annual growth for its mobile com...
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	Home Grown Talents in the Telecoms Industry Lead the Way Publication : CNBC Format : Online Title : Home Grown Talents in the Telecoms Industry Lead the...
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Event

World Congress on Information and Technology 2008

UNOS is a Bronze Sponsor at the 16th Word Congress on Information and...

UNOS in CeBIT Australia 2008

UNOS will be exhibiting in CeBIT Australia...

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Our Business

Projects

Call Centre & CRM

Project:

Insurance Company. (Name withheld to protect confidentiality)

Project description:

This project is to implement the Genesys Express Multimedia Inbound & Outbound and S1/ePoint CRM Center applications based on the Company's immediate business requirements. This will provide the Company with an infrastructure that can streamline and automate the current contact center processes.

The deployment of the solution includes the following areas:

Genesys Express Multimedia Application for both Inbound & Outbound (preview)

Genesys Express Multimedia will provide integration to email and CTI capability to be integrated to the S1/ePoint CRM Center Applications. The Genesys Outbound is to be implemented in "preview mode" only to provide the required customer information on the screen before an outbound call is being initiated.

S1/ePoint CRM Centre Application

This covers the S1 CRM Sales, Marketing, Support & Research Modules for the Compnay to manage inbound and outbound calls for policy renewal.

FSBM was selected to undertake the design, development and deployment of the solution.

The implementation of the Genesys and S1/ePoint applications will provide the Company with an integrated Contact Center environment.

Technology employed:

Genesys Express Inbound & Outbound
S1/epoint CRM Center Application